Last Updated-  January 4th, 2025

At STR Launch, we are committed to providing high-quality consulting and management services to help you succeed with your short-term rental business. However, we understand that sometimes a cancellation may be necessary. This policy explains your rights regarding refunds and how to request one.

3-Business-Day Refund Window

You have the right to cancel your enrollment or service agreement and request a full refund within three (3) business days of your original purchase date.

To request a refund, please email us at contact@strlaunch.ca with the following details:

• Your full name

   

• Date of purchase

   

• Proof of payment (e.g., receipt or transaction confirmation)

   

Important: Refund requests must be submitted within the 3-business-day period. Requests received after this window will not be eligible for a refund.

If you are a consumer residing in Ontario or British Columbia, you may have additional rights under provincial consumer protection laws, including a potential 15-calendar-day cooling-off period for certain purchases made online. Please review your local laws or contact us at contact@strlaunch.ca for more details.

Processing Time & Method

Approved refunds will be processed back to the original payment method used at purchase. Please allow 7 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Need Help?

If you have any questions about this policy or need assistance, please contact our support team at contact@strlaunch.ca